Frequently Asked Questions

Order online the tobacco products.

How to order online the tobacco products?

Very simple, as you can see below:

• Visit our online cigarette shop constantshop.com where you can choose the product that you prefer and click on the brand that you are interested in.
• You will be accessed to the selected brand where you will find the price and the description of the products.
• Choose the brands that you would like to buy.
• Follow the link Purchase Now
• Introduce all the required information and click "Proceed to process the payment ". From that moment your check information is been checked and soon you will receive a confirmation about the order status via e-mail.

How could I contact your store?

If you have some questions or issues regarding your order please contact our Customer Support Service at support@constantshop.com. Please be sure to specify in the e-mail your order number and your full name. Your comments and suggestions are important to us as we continue to improve our product and services.

Can I withdraw the order placed with your online store?

You can withdraw your order within 12 hours of its placement.

Is there a maximum order?

Yes. Maximum order amount is $ 1000.

Can I make an order by telephone?

Unfortunately no, you can only make it online.

Can I make an order by fax?

Unfortunately no. This method of order will be available later.

What payment methods are acceptable?

You can pay by e-check only.

Will you be offering other brands in the future?

Yes. The number and type of available brands may change in time.

About our cigarette products:

Are the cigarettes sold at constantshop.com top-quality?

The cigarettes sold at constantshop.com are of the highest quality available on the market. We sell brands made in Europe.

Is there any difference between the white filter and the brown filter Marlboro Lights?

Yes. The first are made to match the taste of American smokers while the second are suited to European tastes. Philip Morris does not provide any other information on this matter. According to smokers (and suggestions), the "white filters" may be slightly stronger. There is only one way to find out. Try them!

Delivery and Shipping:

I bought 10 cartons of cigarettes two weeks ago and I have received one parcel containing 6 carton. Is that normal?

Yes. We can send not more than 6 cartons per parcel only. If your order is shipped in several parcels, there is a chance that their arrival could be a few days apart.

Miscellaneous:

Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?

constantshop.com offers a 100% money back guarantee covering the price of the cigarettes if, for any reason, the purchase is not deemed satisfactory.

International Duty Laws :

Do you guarantee that no duty will be paid worldwide?

We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards.

Is it illegal to order a large quantity of cigarettes, for example, 20 cartons?

The quantity of cigarettes that can be purchased at constantshop.com is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur if their intention is to resell "duty free" cigarettes. It is the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities.

Is it legal to resell cigarettes ordered from constantshop.com?

No. This is against the law in any country of the world.